Making a complaint to the department

The department has mechanisms in place for receiving feedback on our programs and services, as it is integral to our on-going improvement.

To better understand how the department manages complaints to seek the outcome you require, please read the Complaints factsheet.

If you wish to make a complaint about the department or about one of the programs or services we deliver, please select the appropriate contact from the table below.

If you or someone you know is in crisis or danger contact an emergency support service.

Area of complaint Complaint type Contact Information
Child Care Complaints related to the Community Child Care Fund (CCCF).
Email:
ccshelpdesk@dese.gov.au
Online:
Visit the Community Child Care Fund Special Circumstances Grant Opportunity page.
Complaints related to the Child Care Subsidy payment (CCS).
Email:
ccshelpdesk@dese.gov.au
Phone:
1300 667 276
Online:
Visit the Child Care Subsidy page.
Complaints related to the management of the Child Care Subsidy (CCS).
Email:
tipoffline@dese.gov.au
Phone:
1800 664 231
Child Safety Complaints about the management of the department's management of Child Safety Principles or to lodge an incident regarding a child (minor under 18 years of age).
Email:
Childsafeframework@dese.gov.au
Online:
Visit the National Office for Child Safety website.
Employment Complaints relating to the department's Jobs Fairs.
Email:
jobsfairs@dese.gov.au
Online:
Visit the Jobs Fair page.
Complaints relating to the department's Employment programs.
Email:
nationalcustomerserviceline@dese.gov.au
Online:
Visit the Making a Complaint About Employment Services page.
Complaints from providers relating to the department’s Employment Services model.
Email:
digitalservices@dese.gov.au
Phone:
13 28 46
Online:
Visit the Making a Complaint About Employment Services page.
Complaints and appeals relating to the administration of the Inclusion Development Fund (IDF).
Email:
inclusionsupportprogram@dese.gov.au
Online:
Visit the Inclusion Support Program page.
Complaints relating to Regional Employment trials.
Phone:
13 28 46
Online:
Visit the business.gov.au website.
Complaints relating to ParentsNext.
Online:
Visit the ParentsNext complaints page.
Complaints relating to Transition to Work .
Online:
Visit the TtW complaints page.
Complaints relating to jobactive.
Online:
Visit the jobactive complaints page.
Higher Education Complaints relating to Higher Degree Research (HDR).
Email:
RBGrants@dese.gov.au
Online:
Visit the Research Block Grants page.
Complaints related to Virtual Teachers (Remote Learning).
Email:
Education-VeryRemoteHelp@dese.gov.au
Online:
Visit the Remission of Higher Education Loan Program debts for teachers in very remote areas page.
International Complaints relating to provider registration and international student management.
Email:
prisms@dese.gov.au
Online:
Visit the Provider Registration and International Student Management System (PRISMS) website.
Complaints relating to the assessment outcomes.
Email:
qualsassessment@dese.gov.au
National Redress Scheme Complaints relating to the department's management of the National Redress Scheme for Institutional Child Sexual Abuse.
Email:
redress@dese.gov.au
Online:
Visit the National Redress Scheme page.
Schools Complaints relating to Schools HUB.
Email:
SchoolsHUB@dese.gov.au
Online:
Visit the Schools HUB website.
Complaints relating to disability discrimination in Australian schools.
Online:
Visit the Student with a disability complaint page.
Skills and Training Complaints about a registered training provider.
Email:
NTCH@dese.gov.au
Phone:
13 38 73
Online:
Visit the National Training and Complaints Hotline page.
Complaints about VET Student Loans Debt.
Online:
Visit the VET Student Loans Debt Complaint page.
Complaints about trades recognition.
Email:
traenquiries@dese.gov.au
Online:
Visit the Trades Recognition Australia website.
Complaints relating to the National Careers Institute:
School Leavers Information Service (SLIS)
Email:
schoolleavers.nci@dese.gov.au
Online:
Visit the Your Career website.
Your Career
Email:
MYskillsHelp@dese.gov.au
Online:
Visit the Your Career website.
Training.gov.au
Email:
TGAHelp@dese.gov.au
Online:
Visit the Your Career website.

In order to ensure that we fully understand the nature of your complaint, please ensure that you leave your name and a way to be contacted so we may work with you on a suitable outcome.

If you cannot locate the area you need from the table, please send an email to complaints@dese.gov.au and we will direct your email to the most appropriate area of the department to respond.