The department has mechanisms in place for receiving feedback on our programs and services, as it is integral to our on-going improvement.
To better understand how the department manages complaints to seek the outcome you require, please read the Complaints factsheet.
If you wish to make a complaint about the department or about one of the programs or services we deliver, please select the appropriate contact from the table below.
| Area of complaint | Complaint type | Contact Information | |
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| Child Care | Complaints related to the Community Child Care Fund (CCCF). |
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| Complaints related to the Child Care Subsidy payment (CCS). |
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| Complaints related to the management of the Child Care Subsidy (CCS). |
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| Child Safety | Complaints about the management of the department's management of Child Safety Principles or to lodge an incident regarding a child (minor under 18 years of age). |
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| Employment | Complaints relating to the department's Jobs Fairs. |
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| Complaints relating to the department's Employment programs. |
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| Complaints from providers relating to the department’s Employment Services model. |
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| Complaints and appeals relating to the administration of the Inclusion Development Fund (IDF). |
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| Complaints relating to Regional Employment trials. |
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| Complaints relating to ParentsNext. |
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| Complaints relating to Transition to Work . |
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| Complaints relating to jobactive. |
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| Higher Education | Complaints relating to Higher Degree Research (HDR). |
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| Complaints related to Virtual Teachers (Remote Learning). |
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| International | Complaints relating to provider registration and international student management. |
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| Complaints relating to the assessment outcomes. |
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| National Redress Scheme | Complaints relating to the department's management of the National Redress Scheme for Institutional Child Sexual Abuse. |
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| Schools | Complaints relating to Schools HUB. |
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| Complaints relating to disability discrimination in Australian schools. |
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| Skills and Training | Complaints about a registered training provider. |
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| Complaints about VET Student Loans Debt. |
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| Complaints about trades recognition. |
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| Complaints relating to the National Careers Institute: | |||
| School Leavers Information Service (SLIS) |
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| Your Career |
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| Training.gov.au |
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In order to ensure that we fully understand the nature of your complaint, please ensure that you leave your name and a way to be contacted so we may work with you on a suitable outcome.
If you cannot locate the area you need from the table, please send an email to complaints@dese.gov.au and we will direct your email to the most appropriate area of the department to respond.