The department has mechanisms in place for receiving feedback on our programs and services, as it is integral to our on-going improvement.
To better understand how the department manages complaints to seek the outcome you require, please read the Complaints factsheet.
If you wish to make a complaint about the department or about one of the programs or services we deliver, please select the appropriate contact from the table below.
If you or someone you know is in crisis or danger contact an emergency support service.
| Area of complaint | Complaint type | Contact Information | |
|---|---|---|---|
| Child Care | Complaints related to the Community Child Care Fund (CCCF). |
|
|
| Complaints related to the Child Care Subsidy payment (CCS). |
|
||
| Complaints related to the management of the Child Care Subsidy (CCS). |
|
||
| Child Safety | Complaints about the management of the department's management of Child Safety Principles or to lodge an incident regarding a child (minor under 18 years of age). |
|
|
| Employment | Complaints relating to the department's Jobs Fairs. |
|
|
| Complaints relating to the department's Employment programs. |
|
||
| Complaints and appeals relating to the administration of the Inclusion Development Fund (IDF). |
|
||
| Complaints relating to Regional Employment trials. |
|
||
| Complaints relating to ParentsNext. |
|
||
| Complaints relating to Transition to Work . |
|
||
| Complaints relating to jobactive. |
|
||
| Higher Education | Complaints relating to Higher Degree Research (HDR). |
|
|
| Complaints related to Virtual Teachers (Remote Learning). |
|
||
| International | Complaints relating to provider registration and international student management. |
|
|
| Complaints relating to the assessment outcomes. |
|
||
| National Redress Scheme | Complaints relating to the department's management of the National Redress Scheme for Institutional Child Sexual Abuse. |
|
|
| Schools | Complaints relating to Schools HUB. |
|
|
| Complaints relating to disability discrimination in Australian schools. |
|
||
| Skills and Training | Complaints about a registered training provider. |
|
|
| Complaints about VET Student Loans Debt. |
|
||
| Complaints about trades recognition. |
|
||
| Complaints relating to the National Careers Institute: | |||
| School Leavers Information Service (SLIS) |
|
||
| Your Career |
|
||
| Training.gov.au |
|
||
In order to ensure that we fully understand the nature of your complaint, please ensure that you leave your name and a way to be contacted so we may work with you on a suitable outcome.
If you cannot locate the area you need from the table, please send an email to complaints@dese.gov.au and we will direct your email to the most appropriate area of the department to respond.