Making a Complaint about Employment Services

If you have a complaint about Employment Services, you can contact the National Customer Service Line (NCSL). The NCSL is focused on resolving your complaint and is modelled on the principles of fairness, accessibility, responsiveness and efficiency.

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Your feedback is important to us. We value and appreciate receiving feedback so that we can improve our services.

The NCSL Customer Service Officers (CSO) will treat your complaint seriously and objectively. The CSO will treat you with courtesy and in return we request the same consideration from clients. More detailed information about the NCSL is available in the NCSL Service Guarantee.

If you wish to know more about how the department manages complaints, please read the Complaints factsheet.

What we need from you

Please be clear, factual, and tell us the outcome you are seeking.

How to submit a complaint

You can submit a complaint directly to us via the options below. Alternatively you can visit the Complaints page for further options.

Phone

Job seekers: 1800 805 260 (free call from land lines)

Employers: 13 17 15

Downloadable complaints form

Please download and print the Employment Services Complaints, Compliments and Suggestions form and email or post it to the department.

Postal address

The NCSL Manager
Department of Education, Skills and Employment
GPO Box 9880
Adelaide SA 5001

Assistance contacting the NCSL

National Relay Service

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Call 1300 555 727 (speak and listen) or go to the National Relay Service website for other options.

Translating and Interpreting Service

If you need an interpreter, you can call the Translating and Interpreting Service on 131 450 to be connected to the NCSL.

For more information visit the Translating and Interpreting Service website.

Privacy statement

Personal information

Your personal information is protected by law, including under the Privacy Act 1988 (Privacy Act).

Personal information is information or an opinion about an identifiable individual. Personal information includes an individual’s name and contact details.

Purpose of collecting your information

We will use the information you have provided to handle your complaint. 

We may need to collect further information from you in order to handle your complaint.  If you do not provide this information to the department, it may affect how we handle your complaint.  In some circumstances, it may mean we are not able to handle your complaint. 

Disclosure of your personal information

Your personal information may be disclosed to other parties where it is necessary to handle your complaint, where you have agreed, or where it is otherwise permitted under the Privacy Act.

Privacy policy

The department’s Privacy Policy, including information about how to make a complaint and access to and correction of your personal information, can be found at https://www.dese.gov.au/privacy or by requesting a copy from the department at privacy@dese.gov.au.

To contact the department about your personal information email privacy@dese.gov.au.