Contact us

If you have a question or would like to give feedback, you can get in touch with us by email, phone or by mail. You can also find us on social media.

General Enquiries

Online

Education

Online enquiry form

Employment

Online enquiry form

Phone

Switchboard 1300 566 046

The switchboard is open 8:30am to 5pm (AEST) Monday to Friday, except public holidays.

If you are seeking information on Child Care Subsidy or Employment Services, please see further information below.

Mail

Department of Education, Skills and Employment
GPO Box 9880
Canberra ACT 2601
Australia

Complaints

Education

Online enquiry form

Employment

Online enquiry form

Mail

Department of Education, Skills and Employment
GPO Box 9880
Canberra ACT 2601
Australia

Child Care Subsidy

Child care providers and services:

Child care providers and services can contact the CCS Helpdesk on 1300 667 276 or email ccshelpdesk@dese.gov.au about general queries or queries relating to CCS payments, Additional Child Care Subsidy (ACCS), fee reductions, debts or repayment arrangements or the Provider Entry Point.

ACCS:

Child care providers and services can contact the ACCS (child wellbeing) team directly to enquire after determination decisions, further evidence requests, etc. by emailing ACCS.CWB.REVIEW@servicesaustralia.gov.au.

Child Care Tipoff line:

The Child Care Tipoff line can be used by parents, providers or the employees to raise concerns about practices relating to the management of CCS by calling 1800 664 231 or email tipoffline@dese.gov.au.

Families:

Families wishing to discuss their CCS payments and eligibility should contact Services Australia by calling 13 61 50.

Families needing assistance finding suitable child care - please visit the Child Care Finder website.

Employment Services Enquiries and Feedback

Job Seekers:

To provide feedback on Employment Services you should contact your job services provider or call the Employment Services National Customer Service Line on 1800 805 260 (free call from land lines).

Employers:

If you want to know more about the Department’s programs, or lodge a vacancy, contact the Employer Hotline on 13 17 15.

Student Enquiries

Student Enquiry Line:

Phone: 1800 020 108

Email skilling@dese.gov.au

Student Enquiry Line services:

Contact the Student Enquiry Line on 1800 020 108 or email skilling@dese.gov.au for enquires about Apprentices, Trainees, Registered Training Organisations, VET courses, loans, debt, and complaints, for assistance with information and/or referral to the appropriate services within the skilling and education sector.

Assistance

Translation Services

If you have difficulty speaking or understanding English call the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call. Ask TIS National to call the department on the appropriate number listed above.

National Relay Service

People with hearing or speech disability can use the National Relay Service to access the department’s phone numbers. Call 1300 555 727 (speak and listen) or go to the NRS website for other options.

Media Enquiries

Email: media@dese.gov.au

Phone: 02 6240 7300

Follow us

You can follow us on social media

Department of Education, Skills and Employment

Education

Employment

Last modified on [3|2720]