Advice for job seekers and participants in New South Wales

Updated 29 June 2021

The suspension of mutual obligation requirements for New South Wales job seekers and participants in Greater Sydney, Blue Mountains, Central Coast and Wollongong and Shell Harbour, under COVID-19 hotspot arrangements will be applied from today, Sunday 27 June 2021 and will be in place until Tuesday 13 July 2021 inclusive.

The suspension of mutual obligation requirements for job seekers and participants in the Local Government Areas of City of Sydney, Waverley, Randwick, Canada Bay, Inner West, Bayside and Woollahra has been extended until Tuesday 13 July 2021(inclusive) under COVID-19 hotspot arrangements.

For further information visit Australian Government COVID-19 assistance for NSW and the New South Wales Government’s COVID-19 page.

During this period, no payment suspensions or financial penalties will apply for failure to meet mutual obligation requirements.

Job seekers should continue to check when their requirements are due or scheduled to occur after the suspension of mutual obligation requirements ends, including Job Search requirements. Job seekers and participants that may not be able to meet their Job Search requirements, which are due after the temporary suspension of mutual obligations, should contact their provider or the Digital Services Contact Centre to discuss. 

If you are directly affected by COVID-19, are required to self-isolate or care for someone required to self-isolate, you can contact Services Australia to discuss an exemption to your mutual obligation requirements.

For further information and support job seekers or participants connected with an employment services provider can contact the Employment Services National Customer Service Line on 1800 805 260 (free call from land lines, operating during standard business hours) or email nationalcustomerserviceline@dese.gov.au.

Job seekers in Online Employment Services can contact the Digital Services Contact Centre on 1800 314 677 or email digitalservices@dese.gov.au.