Advice for job seekers and participants in Queensland affected by COVID-19 lockdowns

Mutual obligation requirements for Queensland job seekers and participants in the Local Government Areas of Townsville, Brisbane, Gold Coast, Ipswich, Lockyer Valley, Logan, Moreton Bay, Noosa, Redland, Scenic Rim, Somerset and Sunshine Coast are suspended from Wednesday 30 June 2021 until Tuesday 6 July 2021 inclusive. 

For further information, visit the Queensland Government’s COVID-19 updates page.

Job seekers and participants should continue to check when their requirements are due or scheduled to occur after the suspension of mutual obligation requirements ends, including Job Search requirements. 

Job seekers and participants that may not be able to meet their Job Search requirements, which are due after the temporary suspension of mutual obligations, should contact their provider or the Digital Services Contact Centre to discuss. 

If you are directly affected by COVID-19, are required to self-isolate or care for someone required to self-isolate, you can contact Services Australia to discuss an exemption to your mutual obligation requirements.

For further information and support job seekers or participants connected with an employment services provider can contact the Employment Services National Customer Service Line on 1800 805 260 (free call from land lines, operating during standard business hours) or email

Job seekers in Online Employment Services can contact the Digital Services Contact Centre on 1800 314 677 or email