COVID-19 in NSW: child care services in regions to get business continuity payments 

Child care services in regional New South Wales will be eligible for business continuity payments following the extension of the lockdown.

The NSW Government announced on 26 August the lockdown would be extended. 

On 28 August, the Australian Government extended the Commonwealth COVID-19 Hotspot to 10 September for all of NSW. It also issued a hotspot declaration for the Jervis Bay Territory, effective until 10 September.  

Details about the lockdown are on the NSW Government COVID-19 response website

During the lockdown, child care services are considered an essential service and may remain open, unless directed to close by NSW Health.  

However, parents and carers across NSW are strongly encouraged to keep their children at home unless they need to be at a service. 

Business continuity payments 

Services in NSW will become eligible to receive business continuity payments from 28 August, with payments backdated to 23 August.  

Centre Based Day Care, Family Day Care and In Home Care services will get fortnightly payments of 25% of their pre-lockdown revenue, calculated up to the hourly cap.  

Outside School Hours Care (OSHC) and vacation care services will get separate fortnightly payments of 40% of their pre-lockdown revenue, calculated up to the hourly cap.  

Payments will be based on a service’s revenue in a specified fortnight before the lockdown.  

Business continuity payments are contingent on services:  

  • having reasonable expectations attendance will drop below 50%
  • not accessing other Commonwealth Government-funded business supports
  • waiving gap fees for all families whose children are not attending
  • maintaining staffing levels, and
  • agreeing to a fee freeze for the duration of business continuity payments.

See regions eligible for business continuity payments.  

Read more about conditions for getting business continuity payments. 

We’ll contact providers

Providers and services do not need to call the CCS Helpdesk. We will contact them soon with details on how to apply for business continuity payments.  

Providers: update your details 

To ensure providers receive an offer for a business continuity payment, they need to update their contact details, particularly email addresses, in the Child Care Subsidy System. Do this via the Provider Entry Point or third-party software.

Gap fees 

All services in NSW can waive gap fees for families who keep their children at home. 

Go to our website for details about waiving gap fees

Check key dates for gap fee waiving in your region. 


All services in NSW can now access additional allowable absences. 

Go to our website for details and conditions about absences

Check key dates for accessing additional allowable absences in your region. 

Other support 

Go to our website for more information about: