Coronavirus (COVID-19) information for job seekers

On this page:

Current areas with temporary suspension of mutual obligation requirements

Visit the Workforce Australia site for information about mutual obligation requirements and any temporary suspensions.

Always follow local health guidelines and get your information from real and verifiable sources such as:

We send important information to you by SMS, email and also your Workforce Australia inbox. Beware of scammers targeting people by SMS and email. If in doubt, get in touch.

Face-to-face servicing requirements

When you participate in Workforce Australia or other employment and related services run by the Department of Employment and Workplace Relations, you may be required to receive services face-to-face at your provider’s site, or at an activity.

For more information view the Employment - face-to-face servicing fact sheet.

Who to contact

If you have an employment services provider, they are your best first point of contact or you can call the National Customer Service Line on 1800 805 260. 

For participants in online services self-managing with Workforce Australia Online contact the Digital Services Contact Centre on 1800 314 677.

For more information on mutual obligations, visit, what are mutual obligation requirements.

About payments

Contact Services Australia on your regular payment service line if you have any questions about your existing payment or the status of your income support application.

Call your provider if you have any questions about your mutual obligation requirements, payment suspensions, demerits, or compliance.

If you don’t have a provider, call 1800 805 260