COVID-19 update: support for ending enrolments after lockdown

This content was published on Friday 29 October 2021. There may be more recent updates available.

Families can now end their child’s enrolment up to 28 days after a COVID-19 hotspot ends without attending their last day in person.

When a child’s enrolment ends, we don’t usually pay Child Care Subsidy (CCS) for any days after the last day the child physically attends.

This rule, however, won’t now apply when an enrolment ends during a COVID-19 hotspot of more than 7 days, or 28 days after the hotspot ends.

What this change means for providers and families

Many children have stayed home during extended lockdowns in New South Wales, Victoria and the Australian Capital Territory.

Families have been supported to continue their child’s enrolment during this period. As lockdowns end, we encourage you to talk to your families about their plans for their child to return to care.

To support services and families ending enrolments after lockdown, CCS can continue to be paid for absences after a child’s last attendance, up to 28 days after the end of a COVID-19 hotspot.

While families will not incur a CCS debt for this 28-day period, services will still be required to resume charging gap fees when restrictions to child care lift - or school in the case of Outside School Hours Care services.

To find out what a service is eligible for, visit our early childhood COVID-19 support by region webpage. Here we list regions eligible for support and the dates the support starts and ends.

If families choose to unenrol from care

If families choose to unenrol their child from care, they need to do so by the following dates to avoid incurring a CCS debt for absences after last attendance:

NSW – 8 November
Metropolitan Melbourne - 18 November
Regional Victoria* – 7 October (some regions excepted)
ACT – 15 November.

*There are some later exceptions where regions went back into lockdown.

What do providers need to do?

  1. Identify any enrolments that may be eligible.
  2. Record an attendance for the child on the last day of the enrolment, ensuring that:
    • the session fee is $0
    • the session start time is 10:00pm and end time is 10:15pm
    • the session description is ‘COVID-19 last day of care’.
  3. Advise families of the action taken and ensure they receive the benefit of the payments.

If the $0 session time conflicts with an absence, change the start and end times to any other time in the day where there is no conflict.

If the session conflicts with an actual attendance, you don’t need to do anything; this policy does not affect you.

It’s important providers and services comply with their responsibilities under Family Assistance Law. If they cannot pass on the payment as a fee reduction, they should contact families and make arrangements to pay them directly.