Providers in New South Wales, Victoria and the ACT who haven’t accepted their business continuity payment offer already must do so by 11.59pm Thursday 9 September to receive payment in the fortnight starting 20 September 2021.
We emailed providers in New South Wales, Victoria and Australian Capital Territory business continuity payment offers last week.
The first payment will be made this week to providers who accepted the offer by Friday 3 September. Note, however, that payment may not be received in providers’ accounts until early next week.
We will not make retrospective payments to providers who missed the first deadline.
Read the guidelines
Providers must agree to conditions for each service that they run to receive business continuity payments.
How to accept the offer
If providers have already accepted the offer and their circumstances have not changed, they do not need to do anything further to receive the second payment.
If providers did not accept the initial offer but now wish to receive payments, they simply accept the offer by submitting the DocuSign form.
If providers haven’t received an offer
The email was sent from ECECViabilitySupportPackage@dese.gov.au to the provider-level email address registered in the Child Care Subsidy System.
If you are a provider in New South Wales, Victoria or the ACT and can’t see the offer, please check your junk mail.
If you still can’t see the offer, send an email to ECECViabilitySupportPackage@dese.gov.au and check that your contact details are correct in the Child Care Subsidy System via the Provider Entry Point or your third-party software.
Change of circumstances
We remind providers receiving business continuity payments that if circumstances change at any of their services, they must email ECECviabilitysupportpackage@dese.gov.au as soon as possible.
We will then issue them a new DocuSign form to complete.
Thank you to those providers who have emailed us and updated their details in the Child Care Subsidy System. We will respond to their emails as soon as possible.