Find out information to help you understand the legal requirements and obligations of operating a Child Care Subsidy approved service.
On this page:
Child Care Provider Handbook
If you're a child care provider or service, the handbook outlines your legal requirements and responsibilities when running a child care service.
- Read or download the handbook
- Know your responsibilities and obligations
Child Care Subsidy Helpdesk
If you have questions about:
- Child Care Subsidy payments
- Additional Child Care Subsidy
- Fee reductions
- Debts or repayment arrangements
- Provider Entry Point
Email the Child Care Subsidy Helpdesk, or call 1300 667 276.
Email the Helpdesk at ccshelpdesk@dese.gov.auMini videos to help you understand your obligations
This mini-video series can help you understand what to do as a child care provider if:
- Children at your service are on holiday
- Family Day Care or In Home Care educators are on holiday
- You are caring for children in your extended family
Watch the video series
Support for Family Day Care
We worked with the NSW Family Day Care Association to develop the Family Day Care Education and Support Project.
- Extra support for FDC for providers. services and educators
- Handy compliance self-assessment tool
- Access the Family Day Care Educator Toolkit
- A range of brochures available in community languages
Help us keep the child care system fair
If you know a child care service is doing something illegal or fraudulent, you can provide this information anonymously. Illegal activities include:
- Not complying with reporting and administration obligations
- Not providing appropriate staff or conditions
- Operating without proper registration, including the type of service provided
Call 1800 664 231 to report an issue or send an email.
Email the tip-off line at tipoffline@dese.gov.auChild Care Financial Integrity Strategy
The Child Care Financial Integrity Strategy can help you understand how we ensure the funding you get under the Child Care Package is being used as intended. Learn about the:
- intention of child care fee assistance
- strategies and processes we use to keep the system fair and equitable
- response to non-compliant behaviour
If you have any questions about child care financial integrity, please email childcareintegrity@dese.gov.au.
Learn about the financial integrity strategyFamily Assistance Law
The Family Assistance Law is the basis for Commonwealth child care fee assistance. This includes the Child Care Subsidy and Additional Child Care Subsidy.
- Read the legislative instruments
- See the previous Child Care System
Child Care Enforcement Action Register
The Child Care Enforcement Action Register contains:
- A list of services that have been penalised for breaking the law
- Details about each service and the reason for imposing the penalty
Access more resources
We have other resources to help you understand your requirements and responsibilities.
- Explore fact sheets, task cards, videos and more
- Subscribe to our newsletter and read past editions
- Apply to change session reports from a previous year