Employment Services Outcomes Reports

The Department of Education, Skills and Employment monitors outcomes for jobactive participants through Post-Program Monitoring (PPM) surveys. These surveys measure a range of items such as participants’ employment status and their satisfaction with various aspects of employment services. Results are calculated for a 12-month period and updated quarterly.

On this page:

The most recently completed survey period captures the experiences of people who participated in jobactive between July 2019 and June 2020, with detailed findings published in data tables at the following link:

The COVID-19 pandemic has had a significant impact on employment outcomes for jobactive participants. Those who received jobactive assistance in the first few months of 2020 – and were surveyed from April 2020 onwards – reported being in employment at lower rates than for the months preceding the labour market decline associated with COVID-19. However, participants reported increased rates of satisfaction with the assistance provided than in recent survey periods.

Comparisons between the outcomes reported here and those of other programs should be treated with caution as outcomes are affected by differences in program eligibility, geographical location, education and non-vocational barriers to employment. The Post-Program Monitoring surveys do not control for these differences.



The jobactive Employment Services Outcomes Report for July 2017 to June 2018 has been re-released with updated job placement outcome rates on pages 2 and 9 of the report.