Education Services for Overseas Students (ESOS) enquiry form

On this page:

The purpose of the ESOS enquiry form is to provide general information and assistance to education providers and overseas students on the National Code of Practice for Providers of Education and Training to Overseas Students 2018 and the Education Services for Overseas Students Act 2000, and not specific or legal advice.

Please direct all other enquiries to the appropriate contact below:

Visa enquiries Phone: 131 881 (within Australia)
Online: Department of Home Affairs
PRISMS Help Desk: Email: prisms@dese.gov.au
ARC Hotline: Phone: 1300 793 993 (January–April each year within Australia)
Email: esosarcmailbox@dese.gov.au

Please provide the following information to enable the Department of Education, Skills and Employment to respond to your question, complaint or refund claim. The information you input into this form will be forwarded to the appropriate area, which will attend to the matter as soon as possible.

Required fields are shown with *.