Approved HEP information

This page details where Higher Education providers can find more information on requirements and login to the HELP IT system and the eSAM System.

On this page:

HELP IT System (HITS) Login

The department has developed an integrated IT system for the higher education and VET sectors. HITS caters for HELP provider applications from higher education and VET providers and on-going compliance requirements for those providers approved to offer HELP under the Higher Education Support Act 2003. [Note: HITS does not change any current Higher Education Information Management System (HEIMS) collections].

Approved HELP providers

If you are an approved HELP provider you can sign in to HITS:

Access to  eSAM System

The eSAM System is the overarching system which allows organisations to manage and create users in HITS:


For all HITS and eSAM System related enquiries please email

Financial reporting requirements

Meet the ongoing financial viability requirements as an approved provider offering FEE-HELP.

Funding Clusters and Indexed Rates

A record of all units of study according to funding clusters and the indexed rates associated with the HELP scheme (student contribution amounts, HELP loan limit, OS-HELP loan amount).