Approved VET provider information

Approved VET and higher education providers will find below access to an integrated IT system and on-going compliance eligibility requirements for those providers approved to offer HELP under the Higher Education Support Act 2003.

On this page:

HELP IT System (HITS) Login

The department has developed an integrated IT system for the VET and higher education sectors. HITS caters for HELP provider applications from VET and higher education providers and on-going compliance requirements for those providers approved to offer HELP under the Higher Education Support Act 2003. [Note: HITS does not change any current HEIMS collections].

Approved HELP providers

If you are an approved HELP provider you can sign in to HITS:

Access to I.AM System

The I.AM Skills System is the overarching system which allows organisations to manage and create users in HITS:

Forms and information booklets for students

All ordering of VET FEE-HELP forms, booklets and brochures will need to be done through HITS, please refer to the HITS user guide for instructions.

The VET FEE-HELP Information booklet is designed to assist students to understand VET FEE-HELP, and their rights and responsibilities when accessing VET FEE-HELP assistance.

Students must read the booklet before they sign and submit the Request for VET FEE-HELP assistance form. By signing the form a student is declaring they have read the booklet and are aware of their obligations under VET FEE-HELP. Students only sign one form per course not for each unit of study. The information in this booklet is valid for the current year only. A copy should be kept for reference for this period.

Advertising VET FEE-HELP

After you receive your notice of approval under HESA, you will be emailed a marketing kit containing the approved VET FEE-HELP logo and a PDF version of the poster. The brochure and poster are the preferred VET FEE-HELP promotional materials for approved VET providers to use for events such as open days and information sessions. Orders of the brochure can be requested through HITS, please refer to the HITS user guide for instructions.

From 1 January 2016, significant changes have been introduced to the marketing arrangements of VET FEE-HELP. Providers must refer directly to Higher Education Support Act 2003 (HESA) and the Higher Education Support (VET) Guideline 2015 to ensure they adhere to these new provisions.

Allocating CHESSNs

Commonwealth Higher Education Student Support Numbers (CHESSNs) can be allocated and viewed by providers through the HEIMS Administration website. Providers can enter student details to locate an existing CHESSN or they can enter the details to have a CHESSN allocated. To gain access to HEIMS Administration email

CHESSNs can also be allocated using the HEIMS CHESSN web service. For further details see the HEIMS CHESSN web service specification document on the HEIMSHELP website. For all technical enquiries only email the HEIMSHELP team at:

Provision of Schedules of VET tuition fees to the Minister

The Higher Education Support Act 2003 (HESA) and the Higher Education Support (VET) Guideline 2015 (VET Guideline) legislates requirements for determining VET tuition fees and census dates, and for publishing this information for students and provision of this information to the Minister.

Providers are required to ensure, for all VET units of study they provide or propose to provide, that schedules of tuition fees and census dates are publicly available to all students enrolled and persons seeking to enrol by the date and in the manner specified in HESA and the VET Guideline. Further information on these requirements can be found in the Administrative Information for VET providers.

Providers are also required, under HESA, to give the Minister their schedules of VET tuition fees in a form approved by the Minister and in accordance with requirements determined in writing. Providers do this by meeting the publishing requirements for the provision of schedules to students enrolled and persons seeking to enrol. Further information is available in the Provision of schedules of VET tuition fees.

Offering VET FEE-HELP for additional courses

HITS will automatically add any new courses that have been added to your scope in (TGA).

After you have been approved as a VET provider and you wish to offer any additional courses that are eligible for VET FEE-HELP assistance, you must update the appropriate course record(s) and also upload relevant tuition assurance details in HITS.

Equivalent Full-Time Student Loads (EFTSL)

EFTSL is an equivalent full-time student load that is used in data reporting via HEPCAT and payment estimates. It is a measure of the study load, for an academic year, of a student undertaking a course of study. A typical full-time student studying for the entire academic year would have an EFTSL of 1.0 (or above 1.0 under certain accelerated pathways: this is an exception rather than the rule). A part-time student undertaking part of the full-time student load for an entire academic year would incur an EFTSL less than 1.0 such as an EFTSL for a student undertaking half of the full-time student load of 0.5, quarter of the full-time student load of 0.25 and so on.

The EFTSL value of a unit of study is determined by calculating the unit’s proportion of the annual standard full-time study load as specified by the provider in that course of study. Examples of how to calculate EFTSL can be found in the VET AIP.

Recognition of Prior Learning (RPL)

RPL for the purposes of the VET FEE-HELP loan scheme, is defined as the acknowledgement of a person's skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or credit in a VET unit of study.

The granting of status or credit by an institution or training organisation to students in recognition of existing competencies or qualifications completed (or previously formally recognised) at the same or another institution or training organisation does not constitute RPL under the VET FEE-HELP Assistance Scheme.

Language Literacy and Numeracy assessment tool information

As part of the new student entry procedure, from 1 January 2016 all students must either provide an Australian Senior Secondary Certificate of Education (year 12 certificate) or undertake a Language Literacy and Numeracy assessment with their VET FEE-HELP provider.

Providers wanting to apply to have their tool approved for the assessment of the students' academic suitability for VET FEE-HELP should read:

VET FEE-HELP Language Literacy and Numeracy (LLN) assessment tool information