The Australian Government has introduced new legislation to provide a remedy for students who incurred a VET FEE-HELP debt because of inappropriate behaviour by some VET FEE-HELP providers.
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This legislation allows debts to be remitted if the conduct of the provider is determined to be inappropriate. The new remedy commenced on 1 January 2019.
The VET Student Loans Ombudsman (VSLO) in the Office of the Commonwealth Ombudsman accepts complaints from people who believe that they incurred a VET FEE HELP debt which they should not have.
The Office of the Commonwealth Ombudsman may process VET FEE-HELP complaints under the new VET FEE HELP Student Redress Measures.
Note, the VET Student Loans program commenced on 1 January 2017, replacing the VET FEE-HELP scheme.