This page contains all available HELP resources for higher education providers.
Legislation and Guidelines
The main piece of legislation governing higher education and HELP loans in Australia.
Changes to HELP from passage of the Higher Education Support Legislation Amendment (Student Loan Sustainability) Act 2018.
Administrative Information for Providers (AIP) manual
The administrative information for providers (AIP) manual have been developed to help approved higher education providers interpret and implement the student support policies that are enacted under Commonwealth legislation and associated guidelines.
Log in to HITS
Registering in HITS for new provider applicants.
Sign into the eSAM Portal.
- eSAM Basic Registration Sign-In and User Account Management
- PSC Quick Reference Guide HITS – Inviting users
VET Student Loans providers that require assistance with the HELP IT System (HITS) can direct their enquiries to the department via the VET Student Loans Provider online enquiry form.
For all HITS enquiries relating to higher education providers and approved FEE-HELP Providers, please email FEE-HELP@dese.gov.au.