Information for job seekers who wish to access employment services as a volunteer

Many job seekers who receive income support payments are required to use jobactive or the New Employment Services Trial (NEST) to find work.

Those who are not Fully Eligible for these services can Volunteer to receive employment assistance.

On this page:

What is the Volunteer Online Employment Services Trial?

Volunteer job seekers who are eligible for jobactive or NEST may be able to access the Volunteer Online Employment Services Trial (Trial) for up to twelve months.

The Trial aims to test whether Volunteers can self-manage effectively with online services and tests the digital approach to service delivery. Participants in the Trial will self-manage their job search through an online platform.

Am I eligible for the Volunteer Online Employment Services Trial?

If you’re on a certain type of income support or not on income support, you may be eligible for the Trial.

Some job seekers will be eligible for provider face-to-face services. This includes:

  • retrenched workers and their partners
  • newly arrived refugees
  • certain vulnerable youth.

ParentsNext participants can choose to take part in the Trial as their ParentsNext activity.

From 1 July 2021, new job seekers with disability who are not on income support, won’t be eligible for Disability Employment Services (DES). These job seekers will instead be eligible for the Trial.

Job seekers who need help with workplace adjustments or advice on disability employment can still access support services, like JobAccess.

Services Australia can assess your eligibility to participate in the Volunteer Online Employment Services Trial. Please contact Centrelink to check your eligibility.

What help can I get as a volunteer?

If you are eligible for the Trial, you can use a dashboard via the jobactive website or app to:

  • build a career profile and resume
  • get tips on and use tools for interviews
  • learn what employers want
  • undertake job searches and apply for jobs
  • access other online resources to support you to find work.

If you want to start and run a new small business, you may also be eligible to participate in the New Business Assistance with NEIS.

You can also look for jobs through the Find a Job search on the jobactive website or through the free JobSearch app available from iTunes and Google Play.

You can also visit the Job Outlook website to use the Skills Match tool to find out the types of work that might suit you. Visit the Jobs Hub page to explore available job opportunities, and visit the National Careers Institute website to get more career information.

Try Job Switch to see the jobs you might already have skills for.

How do I volunteer for the Trial?

If you are interested in taking part in the Trial as a volunteer, please visit your local Centrelink office or call 13 28 50 to check your eligibility.

Call charges apply to ‘13’ numbers from mobile phones.

Where can I get help to use the Volunteer Online Employment Services Trial?

For assistance using the Trial, visit the Job seeker user guides page or contact the Department's Digital Services Contact Centre on 1800 314 677.

More information

Further information on the Trial and a factsheet for participants can be found at Trialling Digital Solutions page.