If you undertake approved Employment Services activities, for both job seekers and hosts, you may be covered by insurance arrangements and combined liability insurance. This is purchased by The Department of Education, Skills and Employment (the Department).
Important: These policies do not indemnify Employment Services providers (providers) or host organisations.
Employment Services providers and host organisations must also have their own public liability insurance and other insurances as specified in their respective employment services related agreements.
Disclaimer: The purpose of this document is to provide general information to members of the public about the forms of insurance arrangements that the Department has purchased for approved Employment Services activities.
Any claim under the policies referenced in this document are subject to the terms and conditions of the relevant policy.
The Department purchases 3 insurance policies that provides cover to persons participating in approved Employment Services activities:
- Group Personal Accident Insurance
- Combined Liability Insurance
- Hosts of Community Support Projects
Group Personal Accident Insurance
Group Personal Accident Insurance Policy for Job Seekers and Participants provides insurance for certain personal injuries to participants. This may include:
- Non-Medicare Medical Expenses
- Trauma counselling
- Broken/Fractured Bones benefit
- Out-of-pocket expenses, such as:
- Travel to and from medical treatment
It's important to understand that this is not workers’ compensation.
Whether a job seeker participating in approved Employment Services activities is entitled to workers compensation is determined by the laws in each State and Territory.
Combined Liability Insurance
Combined Liability Insurance Policy for Job Seekers and Participants provides insurance for job seeker liability for negligence that results in certain personal injury or damage to property at an activity.
Hosts of Community Support Projects
Combined Liability Insurance Policy for Hosts of Community Support Projects provides insurance for hosts and land owners liability for negligence that results in certain personal injury or damage to property at a Community Support Project.
Submitting a claim
- To submit an insurance claim to the insurer for personal injury you will need to complete and submit the claim form and any receipts to AHI via firstname.lastname@example.org for any treatment or out of pocket expenses not covered by Medicare.
- Claims against the department’s combined liability policy are made by completing and submitting the claim form and forwarding any relevant documentation in support of the claim to AssistanceProgramIncidents@dese.gov.au.
- All submitted claims are considered by the relevant insurer to determine if the claims fall within the insurance policy.
- To ensure your claim is processed, you should file your claim as soon as possible after the event, noting time limits may apply.
Guides have been developed to support participants, hosts and providers understand the Employment Services insurance arrangements and how to claim under the policies:
If you have questions relating to the Employment Services insurance arrangements:
- Contact your job services provider or,
- Call the Employment Services National Customer Service Line on 1800 805 260 (free call from land lines).