Job Seeker Classification Instrument (JSCI)

The Job Seeker Classification Instrument (JSCI) is a questionnaire. It seeks to identify an individual’s risk of becoming long-term unemployed. The Job Seeker Snapshot is the online version of the JSCI.

The JSCI is based on many years of research and data which helps it to be accurate. It works out each individual's level of labour market disadvantage.

The JSCI uses questions and factors to work out what help and support you need.

On this page:


The JSCI questionnaire includes between 18 and 49 questions. The number of questions a job seeker answers depends on their individual circumstances. A job seeker who has more barriers to finding work is generally asked more questions.

The JSCI includes questions on:

  • work experience
  • education
  • qualifications
  • language
  • ethnic background
  • work capacity
  • living circumstances
  • transport
  • personal circumstances.

Other JSCI information may come from Services Australia records. This can include Employment Services Assessments or Job Capacity Assessments.

The JSCI also identifies job seekers who:

  • have multiple and/or complex barriers to employment and may need an Employment Services Assessment
  • may benefit from the Skills for Education and Employment or the Adult Migrant English Program
  • may benefit from referral to a Services Australia social worker (e.g. with domestic violence, family grief and trauma). 

Some JSCI questions are voluntary and the job seeker can choose that they ‘do not wish to answer’. These questions cover the following areas:

  • Indigenous status
  • refugee status
  • disability and medical conditions
  • criminal convictions
  • other factors which may affect a job seeker’s ability to work, get work or look for work.


The JSCI identifies 18 factors which may affect a job seeker’s likelihood of long-term unemployment.

The factors are:

  • age and gender
  • recency of work experience
  • job seeker history
  • educational attainment
  • vocational qualifications
  • English proficiency
  • country of birth
  • Indigenous status
  • Indigenous location
  • geographic location
  • proximity to a labour market
  • access to transport
  • phone contactability
  • disability/medical conditions
  • stability of residence
  • living circumstances
  • criminal convictions
  • personal factors

More information on the JSCI

When is the JSCI used?

Most job seekers complete the JSCI online via the Job Seeker Snapshot. This usually happens after they submit their claim for income support.

The Digital Services Contact Centre and employment service providers can help job seekers to complete the Job Seeker Snapshot. To contact the Digital Services Contact Centre call 1800 314 677 (free call from land lines).

What programs use the JSCI?

If you are in any of the following programs, the JSCI will work out what assistance you will get.

  • jobactive
  • Online Employment Services (OES)
  • New Employment Services Trial (NEST)
  • Disability Employment Services (DES)
  • Community Development Program (CDP)
  • Transition to Work (TtW)