Your views about the service you receive are important. The Department of Education, Skills and Employment (the department) and your jobactive provider value any feedback you may have.
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If you don’t think you are receiving the right help and would like to make a complaint, please talk to your jobactive provider first. Your jobactive provider will offer a feedback process which is fair and will try to resolve your concerns.
If you feel you can’t talk to your jobactive provider, or you are still not happy, you can contact the department's National Customer Service Line.
National Customer Service Line
Phone: 1800 805 260 (free call from land lines)
Further information is available on the Complaints, Compliments and Suggestions form.