National Training and Complaints Hotline complaints form

If you have a complaint relating to your experiences whilst undertaking training in the vocational education and training (VET) sector, the National Training Complaints Hotline can refer your complaint to the most appropriate authority to have your complaint considered.

The National Training Complaint Hotline is a referral service, that will refer your complaint to the most appropriate authority for further advice. Please note, the Hotline is unable to investigate complaints or advocate on your behalf.

Prior to lodging this form it is important you follow your training provider’s formal complaints and appeals process.

Privacy Statement

Your personal information is protected by law, including under the Privacy Act 1988 (Privacy Act). Your personal information collected through this form is collected by the Australian Government Department of Education, Skills and Employment for the purpose of assisting you with your complaint and identifying the most appropriate agencies to refer your complaint to in order for them to determine whether they are able to assist you further, and for the agency to consider the information provided in your complaint for compliance purposes in relation to the organisation/s you have made a complaint about.

Disclosure of your personal information

Your personal information may be disclosed to other agencies for the purpose of assisting with your complaint. These agencies include, but are not limited to:

  • Australian Skills Quality Authority (ASQA)
  • Victorian Registration and Qualifications Authority (VRQA)
  • Training Accreditation Council of WA
  • State/Territory Training Authorities
  • Overseas Student Ombudsman
  • Queensland Training Ombudsman
  • VET Student Loans Ombudsman
  • South Australian Training Advocate

Your personal information may also be disclosed to other parties where you have agreed, or where it is otherwise permitted under the Privacy Act. Your personal information is unlikely to be disclosed to overseas recipients.

If you do not provide your personal information, we are unable to refer your complaint to the relevant agencies.

Privacy Policy

The department’s Privacy Policy, including information about how to make a complaint and access to and correction of your personal information, can be found on the departments Privacy page or by requesting a copy from the department at privacy@dese.gov.au.

To contact the department about your personal information email privacy@dese.gov.au.

If you don't wish to submit your complaint online, a downloadable PDF is available.

National Training Complaint form PDF

Created:

Enables complainants to lodge the details of their experiences whilst undertaking training in the vocational education and training (VET) sector.