Transforming employment services

The new employment services model will offer enhanced online support for job seekers, employers and providers

The new employment services model will offer enhanced online support for job seekers, employers and providers

This story was first published on Friday 22 March 2019. If you wish to use this content, please contact to confirm that the information is still current.

The Australian Government has announced that the employment services model will be transformed to offer a new online self-service platform for all and enhanced services for the most disadvantaged, delivering better outcomes for job seekers, employers and providers.

The new model will be piloted in Adelaide South, South Australia and Mid North Coast, New South Wales from July 2019 to June 2022.

Under the new model, job seekers who are job-ready and digitally literate will self-service online, completing and reporting their mutual obligations and accessing services including an online jobs board, job matching and training modules. Additional support from a phone and email contact centre will also be available.

Those who need extra help will be able to access the new digital platform and receive face-to-face support from an employment services or training provider as needed. This may include digital literacy training to help use the digital service, or skills training, or funding to pay for a wage subsidy, tools, licence or a ticket.

The most disadvantaged job seekers will experience a face-to-face, professional, individualised service from providers to address barriers to work through services like career guidance, mentoring, vocational training, work experience, job placements and post-placement support.

The new model will maintain the integrity of mutual obligation, by introducing a points-based system that requires job seekers to take more responsibility for their pathway to employment. Job seekers may have to undertake activities earlier and more often, but will have greater flexibility and choice. The Targeted Compliance Framework will remain in place, ensuring there are consequences for those who choose not to meet their mutual obligations.

Providers will focus more on providing enhanced services to support to the most disadvantaged job seekers. An updated payment and licensing structure will see poor performers exited from the model, providing strong incentives to achieve the best outcomes for employers and job seekers.

The digital platform will offer employers a seamless, integrated way to tap into the entire job seeker community and filter and search for candidates, enabling them to meet skills shortages faster.

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Correct at time of publication.