Privacy statement for jobactive participants

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Your personal information is protected by law, including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). Personal information includes your name, date of birth, contact details, education and employment history, and details of your personal circumstances.

The personal information you provide to your Provider is collected on behalf of the Australian Government Department of Employment, Skills, Small and Family Business (formerly Department of Jobs and Small Business) (the department) in order to provide you with appropriate employment services and support, including:

  • delivering employment services to you;
  • assisting you to find a job;
  • helping in evaluating and monitoring programs and services provided to you by the department and its contracted providers, including jobactive, Work for the Dole and Harvest Labour Services;
  • contacting you about your participation in jobactive and mutual obligation requirements;
  • helping to resolve complaints made by you or your Provider; and
  • involving you in surveys conducted by the department or on the department’s behalf.

If you do not provide some or all of your personal information, the department cannot ensure you receive the most suitable level of employment assistance.

Your personal information (including sensitive information) may be passed on to and between the department’s contracted Providers, and to agencies involved in the administration of employment services and income support payments and services, including Centrelink, the Department of Human Services, the Department of Education and Training, the Department of Home Affairs, the Department of Social Services, the Department of the Prime Minister and Cabinet and the Australian Taxation Office and their respective contracted providers where those providers are delivering services to you.

In addition, your personal information may also be shared with third parties, such as Activity Host Organisations and employers, in the delivery of employment services to you.  Your personal information may also be used by the department or given to other parties where you have agreed, or where it is otherwise permitted, including where it is required or authorised by or under an Australian law, such as social security law, a court or tribunal order, or where a duty of care exists.

The department’s Privacy Policy contains more information about the way in which we will manage your personal information, including information about how you may access your personal information held by the department and seek correction of such information. The Privacy Policy also contains information on how you can complain about a breach of the APPs and how the department will deal with such a complaint. If you cannot access the department’s Privacy Policy online, you can request a copy by writing to:

Privacy Officer
Legal Services
Department of Education, Skills and Employment
LOC: C50MA10
GPO Box 9880
Canberra ACT 2601