The following is a list of all the resources that are associated with jobactive.

National Customer Service Line (NCSL) Service Guarantee


The National Customer Service Line (NCSL) Service Guarantee reflects the quality of service our clients can expect of the NCSL. It sets out the minimum level of service clients contacting the NCSL can expect to receive.

Targeted Compliance Framework


Learn about the Targeted Compliance Framework and how it can help you keep on track with your mutual obligation requirements.

jobactive vacancies and outcomes guideline


The key objective of jobactive is to promote stronger workforce participation, help more Participants move from welfare to work and better meet the needs of employers. A provider may claim an Outcome Payment when a Participant who they have helped:

remains in sustainable Employment or self-employment which reduces their reliance on income support, or if they are eligible, completes a Qualifying Education or Training Courses. 

Providers are required to:

engage and work with Employers to understand their needs and ensure Participants are equipped to meet those needs, work with Employers and other providers to source Vacancies, and refer Participants with appropriate skills and work habits to Vacancies.