Job Seeker Compliance Framework Guideline

The job seeker compliance framework is designed to encourage job seekers to engage with their jobactive Provider (Provider), undertake Activities to meet their Mutual Obligation Requirements and actively look for work.

The job seeker compliance framework helps the Provider to quickly re-engage job seekers who do not comply with their Mutual Obligation Requirements. Providers can report non-compliance to the Department of Human Services (DHS), which makes compliance decisions under Social Security Law including Income Support Payment suspensions and the application of financial penalties if job seekers do not have a Reasonable Excuse for failing to comply with their requirements. Providers have flexibility to choose when they report non-compliance or when they use discretion and other strategies to re-engage or positively influence the job seeker’s behaviour.

Creation Date
Modified date
TRIM Reference
Department of Employment
Publication Category
Departmental document
English / Australian English

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