Managing and Monitoring Job Seeker Appointments

Attendance at Appointments, particularly with a jobactive Provider (Provider), is a key part of a job seeker’s Mutual Obligation Requirements and is the first step to getting them the assistance they need to find work. A Provider’s relationship with their job seekers places them in the best position to determine the most effective re-engagement strategies if job seekers don’t attend those Appointments. Providers have flexibility to choose when to use the job seeker compliance framework, and when to use a different strategy instead. The aim is to ensure that job seekers remain actively engaged with the assistance designed to help them.

Payment suspension is a lever that can encourage job seekers to attend their next Appointment. Where a Provider chooses to use the compliance framework for missing Provider Appointments, it will have an immediate impact on the job seeker’s Income Support Payment. Providers can also choose to recommend to the Department of Human Services (DHS) that they apply a financial penalty where the job seeker did not have a Reasonable Excuse for the non-attendance. This can be another lever that helps change job seeker behaviour in the longer term.

Job seekers without Mutual Obligation Requirements (including Volunteers) will have Appointments with their Providers to receive services and assistance and to discuss their progress in looking for work. While the arrangements for booking Appointments apply to all job seekers, the procedures for monitoring and reporting non-attendance set out in this Guideline apply only to job seekers with Mutual Obligation Requirements.

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TRIM Reference
Department of Employment
Publication Category
Departmental document
English / Australian English

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