Information for VET Student Loans Approved Providers - FAQs

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How can my Registered Training Organisation apply to become a VET Student Loans provider?

For information on how to apply to become a VET Student Loans provider visit the How to become a VET Student Loans Provider page.

I want information on how to administer the VET Student Loans program

Providers should refer to the VET Student Loans Manual for Providers.

I want more information about VET Student Loans approved providers, the approved course list and loan caps

A list of currently approved VET Student Loans Providers is available at VET Student Loans Approved Course Providers. A list of providers that are no longer approved to offer VET Student Loans is available at Providers no longer approved to offer VET Student Loans.

The VET Student Loans (Courses and Loan Caps) Determination 2016 lists all VET Student Loans approved courses and their relevant loan caps. This list is updated twice a year using the current methodology, to take effect January and July each year. See VET Student Loans Course and Loan Caps for more information

How can an approved VET Student Loans provider request approval to deliver additional VET Student Loans approved courses

Approved providers will be required to submit a business case and complete a VSL Condition Variation Request Form to add courses to those offered by their organisation.

Further information on the application process, including what to address in the business case is available at the How to request a variation to conditions of approval or course loan cap bands

If you are unable to find the information you need or would like further clarification, please submit an enquiry via the online enquiry form below.

I need technical assistance with online systems such as password resets, system faults and access (HITS, eCAF, HEIMS)

Please refer to relevant systems user guides and manuals for relevant system HITS and HEIMS.

For information on how to access and administer the electronic Commonwealth Assistance Form (eCAF) system please refer to your VET Student Loans New Provider Information Pack. Additional information can be found in the VET Student Loans Manual for Providers.  The online eCAF system includes an inbuilt user guide/help field for the provider.

If you are unable to find the information you need or have system faults, please submit an enquiry via the online enquiry form below.

My organisation is about to cease delivery of a course or close completely. What do I need to know?

Providers should refer to the Tuition Protection information in the VET Student Loans Manual for Providers.

Providers may also want to visit the Tuition Protection Service (TPS) website for information to help assist students with any questions.