Reducing staff-to-job seeker ratios will enable providers to focus on job seekers who have more complex requirements and need tailored support to find and sustain work. Workforce Australia will be a more efficient and effective system for providers to support job seekers who need it the most.
Provider payment structure
A new payment structure will support providers to deliver more intensive services for job seekers who need the most assistance. It will include:
- up-front engagement payments to support early investment in job seekers
- outcome payments to reward moving job seekers into employment
- progress payments to recognise the completion of milestones towards employment, and
- bonuses to encourage securing employment for very long-term unemployed job seekers.
For more information on provider payments, see the Workforce Australia Employment Services Provider Payments fact sheet .
A new performance framework
Provider licensing system
Workforce Australia provider-led services will be delivered under a new licensing system. The licensing system is designed to reward high performing providers that are delivering quality outcomes for the Australian people. It is flexible, offers simplicity, delivers greater certainty and encourages high quality servicing. This system will drive quality support and outcomes for both job seekers and business.
Suitable providers will be included on a panel to deliver services. Some regions will have specialist licenses to support job seekers with additional needs and will be capped to ensure market stability. Some panel members will be issued a licence to deliver services for an initial three years and their performance will be regularly reviewed.
The framework supports the licensing system to ensure employers and job seekers receive a quality service to meet their needs.
High performing providers will receive early and regular licence extensions.
Poor performers will not have their licences renewed. They will exit the market, providing a strong incentive to achieve high performance.
When licences become available, organisations on the panel will be selected to receive them.
Information for current and future providers