Workforce Australia employment services

The Australian Government is investing in a modern, innovative, flexible and targeted employment service that will better support individuals and businesses, transforming the way employment services are delivered.

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The new employment service will commence operationally on 4 July 2022, encompassing employment and skills services delivered by the department, it will be known as Workforce Australia.

Workforce Australia will help Australians to find and keep a job, change jobs or create their own job, connecting businesses with individuals, and a refreshed network of providers to deliver intensive and individualised case management to support those with more complex needs.

The service will include a new digital platform where individuals and businesses can connect and manage their own employment needs. Workforce Australia will put our clients at the heart of all that we do. We will offer services that are simple, supported, connected and respectful.

Workforce Australia Online

Workforce Australia Online will be available to all Australians, not just those in receipt of income support.

Individuals on income support who are assessed as being able to self-manage their search for work and gain employment will be referred to Workforce Australia Online where they will have access to:

  • core services such as resume tools, online learning, professional career guidance, a Jobs Board with skills matching, and links to training and other programs
  • financial support to get the tools and skills needed to find and keep a job
  • a dedicated contact centre to support and optimise their use of the online services.

There will also be safeguards in place to ensure people are successfully self-managing. These include periodic reviews and support from the Digital Service Contact Centre to check an individual’s ability to self-manage online, and to assist with a transfer if they would benefit from more tailored services offered by a provider.

Provider Services

Individuals who need more assistance or choose to receive services offered by a provider will receive tailored case management delivered by Workforce Australia employment services providers. Employment services providers will:

  • work closely with businesses to fill vacancies with the right staff while achieving secure, sustainable employment for more people on their caseload, and
  • develop strong local connections and deliver tailored and intensive case management through lower staff-to-caseload ratios.

Workforce Australia will have a new provider licensing system and performance framework, designed to drive quality services and deliver employment outcomes and reward high-performing providers.

More Information

Read more about Workforce Australia, and the flexible Points Based Activation System (PBAS).